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Study on Customer Value and Experiential Marketing Towards Word of Mouth at "Nine Cafe" Semarang

Authors

Fiderius Ismanto Anindyaguna College of Economics
Sri Sulistyaningsih Anindyaguna College of Economics
Martini Martini Anindyaguna College of Economics
M. Roby Jatmiko Anindyaguna College of Economics
Wa Ode Sitti Nur Rahmah Anindyaguna College of Economics

Keywords:

Customer Value, Experiential Marketing, Word of Mouth, Strategie

Abstract

This study investigates how customer value and experiential marketing influence word of mouth (WOM) for "NINE CAFE" in Semarang. Conducted via a survey of 100 frequent cafe customers, the research employs regression analysis to demonstrate that both customer value and experiential marketing exert a statistically significant and positive impact on WOM. These findings underscore the importance of enhancing customer value and cultivatingpositive experiences to stimulate customer recommendations. The implications suggest that focusing on improving customer perceptions and creating memorable experiences can effectively boost WOM, potentially leading to increased customer loyalty and business growth for "NINE CAFE". Such strategies could be crucial for cafes and similar businesses aiming to leverage WOM as a marketing tool in competitive environments.

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Published

2024-08-01 — Updated on 2024-11-22

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How to Cite

Ismanto, F. ., Sulistyaningsih, S. ., Martini , M. ., Jatmiko, M. R., & Rahmah, W. O. S. N. . (2024). Study on Customer Value and Experiential Marketing Towards Word of Mouth at "Nine Cafe" Semarang. Economics and Business International Conference Proceeding, 1(2), 1294–1305. Retrieved from http://429005.jxltd.asia/index.php/EBiC/article/view/541 (Original work published August 1, 2024)